For More Information
VDriving license, valid national Identity card (DNI) or passport recognized by Spanish law and a credit card in the name of the main driver. Non-EU drivers must provide a valid International driving license.
YThe deposit will take between 14 and 31 days to be returned, depending on the bank.
The deposit amount varies depending on vehicle category. The categories are divided in three groups:
Group 1: excess of 900€
Group 2: excess of 1500€
Group 3: excess of 2000€
I want to book the car on one Balearic island and return it on another, is it possible? No, our Insurance does not cover outside the Balearic Island Ibiza. Under no circumstances is it possible to return or take the vehicle to another Balearic Island. The vehicle must remain on the Island of Ibiza at all times.
Yes, you can change the name when you pick up the vehicle or at the location of delivery.
The minimum rental period of our vehicles is 1 day (24 hours) with a maximum of 30 days. If you would like to rent the vehicle for longer than 30 days, please contact us.
The rental days are calculated for 24-hour periods starting from the exact time when the Renter has picked up the hired Vehicle and until its return. Partial days shall be paid in full.
In the event you would like to extend your rental, you must contact our Customer Service department on +34 699 8899 66 or email@example.com with a minimum notice of 24 hours before the agreed date expires. The minimum extension period shall be 1 day (24 hours) and can be extended according to your specific conditions. The extension conditions shall be identical to those stipulated in the original contract and the renter undertakes to pay the corresponding proportional amount pursuant to the charge in force in the season(s) when it is requested.
1. Enter the pick-up city of the vehicle in our search engine, dates and time of collection and return.
2. Select the type of vehicle that you want to hire.
3. Select recommended accessory features and additional supplements in your booking.
4. Select the method of payment and introduce your personal details to complete the booking.
You will receive the Booking Confirmation in the e-mail indicated when making the booking.
I have made a booking and I have not received any confirmation in my email.
Make sure you have entered a valid email address. Please check your spam folder and contact Customer Care on +34 699 8899 66 if you have still not received your voucher.
Yes, make the request as usual through the website. In case of any doubt, please, contact our Customer Care Department directly to expedite the process.
We guarantee the model chosen in those vehicles indicated as “Guaranteed model”. Otherwise, we will give you the same model, a similar one or instead a vehicle belonging to a higher category.
Please, send an e-mail to firstname.lastname@example.org indicating your tax details and booking no. You will receive your bill within a maximum of 7 working days from the date of the request.
To change your reservation, send an e-mail to email@example.com or contact Customer Service on +34 699 8899 66 stating the details you would like to change. Cancellations must be made in writing to firstname.lastname@example.org No amount of the booking shall be reimbursed except for causes of force measure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the renter, his/her parents, siblings or children) that is reliably proven, to the aforementioned address.
YAll of our vehicles have Basic CDW Insurance that includes basic cover and civil liability, with an excess for damages whose value depends on the category of the vehicle contracted and ranges from €900 to €2,500. You can eliminate the entire insurance waiver by taking out as optional extras the “Excess Waiver” or “ELITE Premium Cover” (that includes Bodywork and Paint, Wheels and Windows), Roadside Assistance and Excess Waiver. Please, consult the General Terms and Conditions of the Contract and, in case of any doubt, contact Customer Care.
We will indicate the pick-up place of the vehicle in the Booking Voucher. Or we will deliver to the location of your choice mentioned in the booking.
Yes, all vehicles have an authorized copy of the vehicle documentation. In the event of loss, a surcharge of €30 will be applied.
Our office is open every day from 8:00 a.m. to 9:00 p.m., Outside these hours it is also possible to pick up or return the vehicle but please make sure you made an appointment in advance.
If you have not paid the fine during your rental period, you will receive a notification at your home address indicating what you need to do to make the payment. We should indicate to you that we will charge €50 for identification of the driver and handling of the fine, as stipulated in our General Conditions of Contract.
Yes, you must make a partial or total prepayment at the time of confirming the booking through our website.
We have a VIP service, and we will deliver the vehicle to you.
The refund of the amount for returned fuel shall be made to your credit card within 5-7 days on average after return of the vehicle.
The rates established by the Rental Company are valued in Euros (€), Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. In no case shall cash payment in any currency other than the Euro be accepted.
If you do not have the flight number, you can fill the box with the word PENDING. If you have no flight number, you can fill the box with the word WALK IN. or Contact our customer care department.
YYes, you can include a maximum of two additional drivers both at the time of making the booking and on your arrival at our offices.
If you do not have Road Assistance, the cost of the tow-truck service is €250.
Yes. The deposit can only be taken via credit card. The deposit will take between 14 and 31 days to be returned, depending on the bank. Europe Elite Booking only accepts VISA, MASTERCARD and AMEX credit cards. If you would like to book through our website, you can only make the payment via credit or debit card.
Yes, the credit card must be in the main driver’s name.
Elite Booking is an exclusive car rental company located in Ibiza providing the highest quality service to ensure you have an unforgettable experience.